Alan Kay, owner of The Glasgow Group, is a Canadian solution-focused change management consultant specializing in areas such as strategic planning, brand and customer experience implementation, stakeholder consultation and client-supplier alignment. Alan’s work is widely influenced by the theory and application of the solution-focused approach to encourage attitudinal and behavioural change within an organization, and to help corporate and individual clients become more strategically focused.
Hi Alan, When did the potential of the solution-focused approach first hit you?
It was about an hour into the first basic Solution-Focused Brief Therapy (SFBT) training I received from Jim Duval at Brief Therapy Training Centres-International in Toronto. I had three thoughts: This isn’t easy to understand. I’ve been waiting all my life to find something like this and I don’t dare use this family therapy language on my business clients.
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