“Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. Criticism is dangerous because it wounds a person’s precious pride, hurts his sense of importance and arouses resentment. … Instead of condemning people let’s try to figure out why they do what they do. That’s a lot more profitable and intruiging than criticism; and it breeds sympathy, tolerance and kindness. To know all is to forgive all.”
- Dale Carnegie, auteur van How to Win Friends and Influence People
[...] Links: Eerste boek over oplossingsgerichte coaching / Drie elementen van waardering / Waardering uiten is niet hetzelfde als toegeven / Helder formuleren van verwachtingen / Citaat Dale Carnegie over kritiek geven / Waarderend leiderschap (case) / [...]